Appalling company. We waited in for an important delivery. Eventually got an email to say the driver tried to deliver but we were not in. We were in - he went to the wrong address two doors down even though our address was stated on the delivery note and our house name and number clearly displayed at our gate - and the house he went to also had their details at their gate. The website is appalling - no way to leave a note to explain what happened, to leave a comment, and impossible to find a human to speak to. This is the latest in a long saga of problems with DPD. I wouldn't touch them with a barge pole.