Driver Chris (NE Scotland) never leaves the parcels at the designated safe place or even tries the neighbours (they are elderly and almost always in). 90% of the contact info for customer service is a bit and if you call the phone number you have to wait out the option just to speak to a person which is just wild. You shouldn't claim in your company will always try to deliver to a neighbour if your employees won't even bother to try. We have a sick kid in hospital whilst expecting another baby soon so we can't be in the house a majority of the time due to appointments and visiting our son. We know that it's not attempted as we have a ring cam. Company is a damn joke these days