This was meant to be a 0 star not even 1. I bought some items through Everything £5 Ltd and they despatched it on the 18/03/24 through DPD. DPD sent an email that it was due for delivery on 20/03/24 and requested for pickup at the nearest DPD pick up point. I got an email that it will be delivered to the DPD pick up point on the 21/03/24. On the 21/03/24, l tracked the parcel to find out if it has been delivered to the pick up point and saw that my parcel is been returned back to Everything £5 Ltd. I was devastated as l needed this parcel for my daughter's birthday and no one from DPD has informed me prior or re attempted delivery back to my house or Phone me to find out what my choice is or tried to deliver to another pick up point ... THEY JUST REDIRECTED IT BACK TO THE SENDER. WHO DOES THAT? I phoned Everything 5 ltd and the unhelpful lady cheryl said DPD made a mistake of returning back to them because there was no space at their DPD pick up point. They didn't offer any redelivery or to call me but just decided to return to sender because there is no space at their pick up point and they have refused to redeliver my parcel as requested. I have emailed their Executive, got no response. I requested for escalation and made a formal complaint but my email was ignored. The dpd claim email then asked me to call them if l want to make a claim in the first instance. Nothing mentioned about my parcel. Since the 21/03/24, there has been no update on their tracking site about my parcel. I have phoned their line and cannot get hold of them. I am so devastated, my child is so traumatised. Everything 5 ltd said they would refund me, it is not about the refund but the purpose of why the items was purchased and what it was needed for.. I am now taking actions to sue for the emotional trauma this has caused me and my child. Both DPD and everything 5 ltd will need to meet me in court... I have been a customer with everything ltd for over 5 years but this is it for me.... We are so traumatised by this experience and they are just unwilling to help.