There was a temporary road closure near my property and a diversion was in place. Instead of taking the diversion or carrying the parcel 200 yards or taking the parcel back to base and delivering the next day the driver elected to drop the parcel off at a collection point miles away. They refused to retrieve the parcel and deliver again. My only option is the make a special trip and drive miles to retrieve the parcel or wait a week for them to pick up the parcel from the collection point and return it to the sender who will then send it back to me. You couldn't make it up!!!