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Frustrated customer
Sent Easter gifts via the post office, they gave me the option of using DPD next day delivery. Sent 23/03/24, appreciated this was a Saturday and was advised it would be delivered Tuesday 26/03/24. Not received by Thursday 28/03/24, so called them, advised I need to speak to the “supplier”, tried to explain I had sent the parcel and no supplier was involved, she didn’t seem to understand so gave up! I then tried the what’s app chat, doubled checked the tracking no but advised it had been delivered January 2024 🤬then received a further message to advised they are closed until 2/04/24. downloaded the DPD app and it shows it’s been at their hub3 bham sortation since Tuesday.. no further updates, will never use DPD again 😡
9 months ago
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DPD has a 1.2 average rating from 5,065 reviews

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Alice, Customer Support

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