I paid extra for a special day deliver because I needed the product to be delivered that day when I was in. Got the delivery time slot in the morning. A few minutes into the waiting I got an email that the driver missed me. I was at home all day waiting for it. The driver simply took a photo of my door from his van and did not bother to get off it and knock at the door. I called customer service via dpd app after several failed attempts to get in touch with a human via their chat. The lady on the phone said that unfortunately I will have to wait for the delivery only after the Easter bank holidays and that the driver will not come back even I had proof from the cctv that he did not knock on the door.