After needing to return a lawn mower to QVC arrangements were made for pick up, the first pick up was not able to take place as it was a bank holiday, far enough, 2nd attempt I was given an hours time slot, never left the house and after waiting after the time given went onto sight to see that my parcel had been collected half an hour before, strange that's still in a huge box in my hall! not the small one shown in the back of the van on the photograph on the site, rearranged for the 3td time and before the time slot was over I received a message on the app saying the parcel was not ready for collection!!! I have NEVER had such blatant lies regarding a parcel firm. Poor QVC what will their customers think, they have done everything they can DPD are a shame of a company I wouldn't ever trust them with a parcel of mine. Avoid at all costs