Customer service is inadequate. Platinum operate off scripted responses that are set up to frustrate you into giving up. Complaints department are dishonest and incompetent. Nina, Hayley, Kiran and Shannon all felt it more important to cover up for each others misconduct rather than addressing any point raised. Detailed evidence of the Gross misconduct of Shannon, Nina, Kiran and Hayley has been presented. Your staff have been caught out big time. Time to admit that and provide and professional response. Asked to speak to a senior manager. Refused. Wrote to each director on 4 occasions. No acknowledgement. No response. Informed them I would be moving my business elsewhere. Not remotely interested. We need a regulator for cowboys like this.