Delivered once then returned to sender Their app said at depot after 1 delivery I purchased next day delivery 8 till 12 said oops something wrong then tryed another day same thing happened Been charged 2x £9 99 through their app for no service as parcel returned and was not at depot Contacted customer service tryed to fob me off saying no payments taken and refused to give me ref number for complaint seems their policy to fob you off to bank Even tryed for me to contact the sender lol Keegan ther customer service Sarcastic and not helpfull when shoukd be concerned there's a flaw in the system now I have had to raise dispute to bank for return payments alarm bells should have been noticed with 2 transaction for 1 failed service I have contacted sender to say anymore delivery's hss to be royal mail or lose account will never ever use dpd again it's even theft