I haven't had a problem with a delivery from an Amazon order for nearly 20 years... and then Amazon start using DPD! I placed several orders this week and out of 6 parcels due to arrive, 2 came with an Amazon driver - left in our front porch, 1 came with Evri - left in our front porch, 1 came with the Royal Mail - left in our front porch, but unfortunately 2 came with DPD - card left in our front porch to say they couldn't deliver them, with one parcel being left at a local shop which closes before I finish work during the week and is also closed at weekends, and the other parcel being taken to their depot 20 miles away. When I called to ask why the driver didn't just leave the parcels I hit a brick wall. I mean, he opened the porch door and went inside the front of the property to leave a card! It beggars belief. Their customer skirmishes department refused to take any responsibility and stated that company policy was to only attempt delivery once, after which time it's the recipient's problem to track down and collect the parcel from wherever the driver has decided to take it. They claimed that it was my fault that the driver didn't leave the parcel, because I hadn't bothered to set up an account on the DPD website and detail my preferred delivery options there. As recipient it's not like you even know which courier will bring your parcel from Amazon - they make that choice. You only become aware who the courier is when the delivery is made. I pointed this out to their overtly rude operator who just told me they weren't going to argue, that it was my problem and promptly hung up on me. I reported their terrible service to Amazon customer support who were their usual helpful selves. They refunded me for the order without question and said they would arrange for DPD to return the parcels to them for restocking. I explained that I'm now reticent to order anything from Amazon in the off-chance it is sent with DPD and that their association with such an awful courier will have a negative impact on their business in the longer term if this is standard practice for DPD. I was assured my concerns would be reported through the correct channels at Amazon and fingers crossed somebody in an executive position will reconsider their contract with this terrible courier company.