Absolutely awful company. The customer service support work from South Africa! With the manager telling saying she was too busy to talk to me after my parcel went missing! The South African lady that I spoke to really didn’t care where my parcel was. The pared was pet drugs which my dog needs for a brain tumour. Without them he will fit and possibly die. I paid for next day so I could take them on holiday with us. Instead they turned up 4 days later. The woman did not want to help, I was literally begging for help. South African customer service who were trying to call a depot in Leeds England! What the hell! The frustration was infuriating.