My items were apparently delivered, however IF they were, they were delivered to the wrong address. No picture proof of delivery was taken and the delivery info on tracking claimed it was ''left in designated safe place'' - this was not the case. Customer service is awful. I eventually managed to speak to someone on the phone (as I couldn't even get into online chat since my ''item was delivered'' it would not let me get to the next page to enter chat) I tried to call several times, waiting on the line only to hear the phone was clearly being picked up/answered and then put down before anyone spoke. The lady I eventually got started off ok but soon became quite narky to the point of rudeness when she insisted my detail did not match... when telling her I couldn't understand why they could not be matching, basically it was impossible she just kept butting in saying ''your details dont match'' ''your details dont match'' on repeat! ..... after repeating it for the 5th or 6th time loudly and very very slowly, apparently it was now ''fine'' I can only assume she had misheard me and this was what ''did not match'' (no apology for the narky tone she had with me...... obviously) Eventually she announced since it was delivered there was nothing she could do as she didnt know where the driver left it. I understand that she herself is not going to know where the driver left it but had expected that an investigation could be opened. I was told the seller would have to phone. I even explained that I wasn't bothered about the items not turning up... Its the fact the driver who has delivered them to the wrong house clearly thinks he has left it in the right place so it is highly likely to happen again, I got the impression she didnt understand why/or maybe just didn't care that it could happen again if we could not correct the driver. In all, both delivery and customer service are pathetic