I ordered a new phone as the screen on my previous device has broken and gone blank. The driver arrives with the new phone and told me I needed the pin they've text me before they will give me the order. Round we go in circles with me explaining my phone is broken etc. The driver told me to contact Vodafone to get the pin and promised to return in an hour and a half to see if i have the pin. I spent all the time chasing Vodafone for the pin and then the driver didn't bother returning. So not only did I waste most of the day waiting in for the initial delivery, I then wasted almost 2 hours extra waiting for him to return, which never happened.