Apple are fast to deliver a product and Apple are reliable however; the product leaves Apple no problem. The problem occurs when Apple sadly use the absolute abomination that is the DPD courier service. “The parcel keepers” I like to call them. I had a keyboard coming to me today and the delivery window was between 10:20 and 11:20 am. No problem. I was sat by my window for an hour waiting; (because I know what these couriers are like). So I waited and it got to about 10:41 am when my phone alerted me. It was DPD. “Sorry we missed you.” No card left because the driver didn’t even drive down my street. He couldn’t be bothered. So because of this I will NEVER use Apple Store online ever again - until they change their courier service. What a let down. I decided to call Apple but for some weird reason they couldn’t find my item on the system as the system was down. So I’ll be seeking a refund and sending the item back to Apple. If DPD can manage to send it back. The DPD online chat is useless. The staff just have a script to go by and use; “I’m sorry” platitudes; that won’t help me. I’ll be lodging a formal complaint against DPD and I urge people who buy from companies online to check what courier service they use. If they use DPD I suggest you shop elsewhere. Do not trust these poor excuses for a service. DPD are not fit for purpose. So; someone at DPD please give driver “Sachin” a map or maybe someone with him to help him to understand where to drive.