erview Reviews About Dpd Parcels Reviews 79 • Bad TrustScore 1.5 out of 5 1.3 dpd-par cels.com Company activity See all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews 1.3 79 total 5-star 1% 4-star 1% 3-star 0% 2-star 3% 1-star 95% Ioannis Panagiotopoulos 1 review Rated 1 out of 5 stars 12 hours ago Unprofessional & bad customer service The worst delivery company out there in my opinion, If I the otion -5 stars I would choose it. I recently upgraded my contract and I ordered a new phone which was supposed to be delivered by Dpd, the first day the phone was not delivered due to a pin failure which was my mistake. I called the customer service and since then the situation went chaotic. They assured me that the pin will change but it never changed ( I have screenshots taken from the app as a proof ), it stayed the same for 3 or 4 days. They delivered the phone again and witrhout the pin changing there was a failure again. I was calling the customer service explaining the that I am not there and if they can leave a instructions to the driver to deliver the parcel after a certain hour, their response was "it is not guaranted". The only option I had was to get the phone 5 days later, I refused because it was not my fault that they were not listening. At this point it was very simple, give instructions to the driver but nope! they are a huge company and they dont have that simple add on "instructions to the driver". In the end I lost the contract and the phone, and now I have to do evrything for the beginning and go to an actual store cause the Dpd is not good on delivering parcels. The customer service is just awefull either they were lying or they dont know how to do their job correctly , the application is bad as well. I will avoid Dpd from now on, I know that a complain like that will not change anything but I hope whoever reads this will understand how bad they are at delivering parcels