The drivers are lying to your face and refusing to deliver the parcels. The company set up a geolocalisation system to check that the drivers are delivering the parcels. This is an opportunity to trick the system for the drivers: - they are in the vicinity but don't ring/attempt delivery - it's impossible for the customer to complain as the geolocalisation system says the driver was around. It happened to me for the second time this summer. Today I was home, waiting for my delivery, i got a "missed delivery" SMS, so i immediately came down, saw the DPD truck and saw my parcel with my name and address on the back of the truck. The driver didn't identify with the name on the SMS and refused to talk to me because i was in the street. I gave him, my name, address, showed the SMS, he refused to talk to me and left with my parcel. Last time, i got 2 missed deliveries while i was home and had to deliver to a pick up store. This time i'm not waiting for the second delivery as i know he won't ring either. The geolocalisation system creates a very frustrating experience for the user as they can't notify when the driver is lying (they also post a random picture) and an opportunity for the drivers to save time by skipping deliveries.