I have been waiting in all day for a delivery that will now be delivered at my selected pick-up point (if I'm not in). I have the DPD app, the last time I checked it said delivery would delivery in half an hour. Twenty minutes later looking at it, and it appears that now I have to pick it up with ID at selected pick-up point. Chat on DPD app useless - explained nil photo to evidence driver hadn't been here, nor was the door bell rung. Had to ask customer care several times on how to make a complaint - and it turns out it has to be through the seller that paid DPD for their services. Unable to actually talk to anyone or have the driver actually deliver the parcel to my home! Very frustrating. Terrible service. I wouldn't have minded if I hadn't wasted a couple of hours sitting in my flat waiting for the delivery, for which, it turns out, there was no point! I hope that that DPD management/customer care read this/their feedback and make a decision to improve customer care/their service.