Just had the worst service possible from this company. New customer sending a package to be collected from my address, seems straightforward enough. The driver due to pick up between 9.30-10.30 had the audacity to lie about his pick up time for collection as I was in waiting all day and if most certainly didn’t turn up if the vehicle is tracked then someone can confirm this. Then spend most of the day on the phone with numerous customer service representatives and all their false promises. The local depot in Leeds was supposed to call and didn’t, this was escalated to depot manager who was supposed call within an hour which came and went. Followed by yet another call! I was promised the driver would collect by the end of his shift and guess what, he didn’t. Rang DPD to put in a complaint to their complaints team who were to call within 2 hours and guess what, they didn’t. Never encountered such awful service, the lie about the driver coming to collect it was the start of this awful situation but no doubt many others have no doubt experienced the same. That’s a day on the phone I’ll never get back!