I have just spent two days waiting in for a parcel that has never arrived. Yesterday, I received a one hour time slot and started tracking the driver at the beginning of the time slot, watching his progress as he got closer and closer, then suddenly the screen changed to 'We Missed You' with a blank black image of where the driver supposedly attempted delivery. I contacted customer services through chat and they just said we can't do anything except reschedule. So, today, I'm waiting again for the delivery to be made and I'm watching the driver's progress on the tracking. I'm sitting by my lounge window that looks out onto the street and the front door is open, and this time I'm taking screen shots every five minutes of his progress. The last screenshot of his progress said he was at stop 60, I was stop 68 and he was around 15 minutes away .... then just five minutes later, the screen changed sudden to 'We Missed You'!! As I said, I was sitting at my lounge window which looks out onto the street with the front door open .... NO-ONE CAME TO MY HOUSE!! My plans ruined on two separate days. I tried again with chat but couldn't access it, if you call it is a recorded message saying you must reschedule and the email contact form is defective and doesn't work. What a TERRIBLE company!! The CEO is someone called Elaine Kerr, if anyone has any contact details for her please do post them. I will never, ever use this company or agree to have anything delivered by them.