I ordered some tools which I need for work. Usual 1 hour time slot. Then at 10.30 the app didn’t update. When at 6pm I started the chat now I was told it wasn’t lost, but couldn’t tell me where it was. Then tried calling, I do think knowing the definition of lost escaped the person I spoke to also. She advised me they can’t contact the driver while driving, I offered her lots of footage of drivers on their phones delivering parcels I have captured on my ring doorbell. She then explained that they can call the depot if there is a problem. Having one of their drivers swearing in Polish in one clip and various languages spoken in many others, perhaps the depot has moved, that would explain the poor delivery service having to cross the English Channel every day. Then she went on to explain my delivery would depend on how many parcels are on the van. I tried to explain I was delivery 27 and the driver delivered 26 at 10.30 which again I think she struggled the concept of time , especially the 7 hour gap between his last delivery and me being on the phone to her. At that point she said that she could do nothing else to help, I asked that using the word ‘ else’ would imply that she had actually helped in some way? She hung up. Usual DPD, usual parcel company but that god it wasn’t Royal Mail. It wouldn’t be here for a month. It’s not like I had anything better to do with my day and the delay in getting my tools will have a knock on effect to my weekend.