Terrible - Avoid ! After 2 weeks my parcel is undelivered. It is clear that it is either lost or internally stollen. Upon contacting customer service received nothing but stupid questions and communications with the very obvious intent of fending off / delaying a claim. Even after raising a complaint to the UK CEO, still no meaning action to resolve. I would strongly advise that people investigate using other courier services on this basis. Accepting sometimes things go wrong, but not accepting DPDs complete ineptitude and disinterest in addressing and making right.