On December 4th, a parcel was supposed to be delivered, but according to DPD, the driver couldn’t find the address. This claim is completely incomprehensible to me, as this address has always been easily found by other delivery services. They promised to attempt another delivery, but that never happened. When I tried to contact DPD, I found it nearly impossible. The entire customer service system is automated. After several attempts to speak to a customer service representative, I was repeatedly told by an automated voice that the lines were overloaded and that I should call back later. Despite multiple calls, I was never able to speak with anyone to clarify the status of my parcel. This automated system leaves customers completely stranded. There is no way to resolve such issues directly with a person, and now I am left without my parcel and without my money, as the refund is still pending. In my opinion, DPD’s service is absolutely unacceptable. This experience is not only frustrating for customers but also harms sellers who rely on reliable delivery.