The worst experience I’ve ever had with a courier and the contact centres. The parcel firstly wasn’t delivered and they said I didn’t answer before the allotted time even though my wife had been in all day and the bell didn’t go. The second attempt I tried following the tracking using the link I was sent in a text, it stopped working about and hour before delivery was due. I tried contact dpd via WhatsApp where the operative honest did their upmost to avoid answering any questions or points I realised and refused to put me through to a manger. They instead sent me the same message a good 10-15 times asking for inflation that I didn’t have. I then called. Only to be diverted to packlink immediately without being able to speak to anyone, the parcel I was enquiring about wasn’t sent via packlink!