Absolutely awful! Ordered M&S flowers to be delivered as a birthday gift to a family member and the driver dumped them on her doorstep, didn't knock, no card through the door, flowers left in sub-zero temperatures for 12 hours and are now wilted. I had to message to see if my family member had found the flowers which was very embarrassing as it looked like I was fishing for a thank you when I just didn't want them to receive wilted flowers. This is not the first time this sort of thing has happened, last time they lost my partners extremely important photographs for an exhibition and several other times they've said we weren't in when we were! Literally in the kitchen next to the front door! Awful service and unhelpful & next to useless customer service. I've added two photos - what the flowers were meant to look like and what they actually looked like after 12 hours in freezing temperatures ...