Do you use DPD? You should not! Here's the timeline for a package I was expecting... Due Friday 17:29-18:29. Tracking updated 17:00 stating driver was running late but he'd be with me later. No further communication and no delivery. Saturday I contacted DPD, difficult as they hide their number and online chat, but I got through and the operator lied, stating adverse weather was the cause of the delay. This was a lie. I drove to Cardiff at 4.30 pm and the roads were clear and there was no adverse weather. I asked for the package to be delivered that day and they said no, it was a Saturday and a further fee was required and that needed to be paid by the seller. Did you get that? They didn't make their promised delivery, didn't keep me informed, and then said they wanted more cash to deliver the next day because it was a Saturday! I asked for a manager call back, which I got, and he apologised and sent an email to the Cardiff depot asking them to deliver that day. He said he was not allowed to telephone the Cardiff Depot. DPD will not compensate for late delivery. I had my wife stay in rather than accompany me to a job, which was our plan, and now I will have to wait in on another occasion. There has been no update in the online tracking and so that other occasion will be Monday, despite DPD having trucks out on both Saturday and Sunday. These businesses have us all over a barrel and I no of no one that is not fed up to the back teeth of missed delivers and near impossible to contact customer services.