I recently had a very frustrating experience with this delivery service. The driver left a "missed-note" and sent my parcel back without even attempting to contact me. This was incredibly inconvenient, especially since I was available to receive the package. When I reached out to Customer Services for assistance, I was met with complete indifference. The representative was unhelpful and uninterested in resolving the issue. Instead of offering a solution, she repeatedly told me to "contact the sender," which was not only unproductive but also dismissive of my concerns. It was clear that she had no passion for her job or any desire to provide genuine customer support. Her lack of empathy and unwillingness to help was disappointing. I believe she needs to find a role that aligns with her interests and strengths, as customer service is clearly not the right fit for her. It’s past the point of pretending to care—customers deserve better than this level of service. Overall, this experience left me feeling undervalued as a customer. I hope the company takes steps to improve their customer service and ensure that their staff are better equipped to handle customer concerns in the future.