Every month I get a delivery from Huel. EVERY month since October DPD have failed to deliver. They’re ALWAYS sorry they missed me but they never take photos to prove they’ve been at my front door. Mostly because they NEVER are! After months of complaining and emails I was assured that my next delivery WOULD be delivered. I was told that offending drivers had been sacked and that all deliveries in the future would be fine. I was even given a voucher as an apology. Yesterday was my first delivery after all the complaints….and…..I waited in all day. The driver even drove past my flat! 6:50 last night there’s a notification in the app that, you guessed it, they were sorry they missed me! I’d like to say I was surprised but I wasn’t. I’ve just spoken to Anthony at their escalations dept and I’ve basically demanded that someone from the depot call me. Explain to me what’s going on and PROMISE me it won’t happen again. He told me that never happens and I told him that not having a delivery for nearly six months shouldn’t happen so I think people SHOULD take responsibility for this and ring the customer! DPD you have my number. PLEASE get someone to take ownership. The depot manager. The area manager. Someone who can and will own this problem and give me an assurance that it won’t happen again. SURELY you’re managing your delivery drivers effectively and 50% of their job title is the word “delivery”. It would be nice if they would do that at my address, EVERY time. No more excuses. No more sorry you missed me. ADDITIONAL I emailed DPD at their complaint escalations email and got a reply. It was from Martin and he hoped I was having a good day and fully understood my frustrations. They always do. He told me as soon as they received feedback from the depot they’d get back to me. He told me that the depot weren’t “customer facing” so any reply would come via the complaints team. I suggested that these were not normal circumstances seeing that I’d not received a delivery from DPD on the correct day and at the correct address in nearly six months. ALL I want from DPD is an answer to two questions If you’ve spoken to the drivers concerned, WHY is it still happening?? Can you assure me it won’t happen again?? I doubt I’ll get an answer. I never do. I doubt I’ll get a delivery. I never do.