Expected delivery never arrived we waited in all day to be told they tried to deliver and they had a photo. Not my house no idea where it was. I called to explain and ask for a redelivery as they took it to the wrong place. The reply was it was with them and would be delivered to a parcel shop miles from where we live, I explained I don’t have photo id and don’t drive, it’s a large parcel. They accept it’s their fault and it was poor service but wouldn’t deliver to my home address 2 days later they delivered to the parcel shop and say it will stay for 7 days then be returned to seller. If I could speak to someone in England it might help, and if I could give minus stars I would