I paid for VIP delivery on Saturday between 12pm - 6pm and received a time slot of between 12 -1. I got a message at 12:27 to say the driver had tried to deliver my parcel but was unable to which was a shock as I was waiting out side for the delivery. I received an image of the property where my parcel had been attempted to be delivered to which was a complete random persons house and not mine. I called DPD and a manager called me back to advise there had been a error on their end and she would personally contact the driver to get him to come to right address and deliver the parcel to me that same day. Unsurprisingly the parcel never arrived and got returned back to the depot. I contacted DPD this morning to raise a complaint first on their web chat only for the person (shane) to end the chat without sorting anything out which i was not best pleased about. I then called them only for the person who i was speaking to saying the onus was on me to arrange a delivery date again and not actually trying to handle my issue or letting me speak to a manager and kept talking over me when I was trying to talk and then from what i could hear was laughing in the back ground before hanging up. I've then gone back on webchat to trying and get this resolved but they couldn't arrange a call from a manager apparently even though it was them that arranged the manager to call me yesterday. My parcel is apparently due again tomorrow but I have little to no confidence that this will actually arrive. The whole service as been absolutely shambolice and a disgrace and no one seems to care about it or truly wants to help.