I ordered a parcel which was supposed to be delivered on Thursday, I changed my address to work adress which is in same town, received e-mail from DPD confirming Thursday delivery(same day). Checked on Thursday delivery day got changed to Friday without me requesting it, BUT! In description it said as requested, lying. On Friday at 12:15 I checked again delivery day became Monday and again said as requested, but I never requested, so lying again. I called DPD spent 15mins on call mostly holding they refused to offer me option to collect from pick up point and ensured that parcel will be delivered on Monday and the issue is that they did not change labels, and delay was reqested by Depot Manager. Ok, today Monday, no updates, I call them, they say PARCEL IS LOST. This is most disgusting experience I ever had with DPD, I ordered blacklight lamp and flouriscent paint and was ment to color my sons room before holiday which is wednesday the latest, and now left unable to fulfill my promise. If head office sees it I definitely would like you to put some attention to Dunstable Depot Management!
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