Ordered parcel and was sent by DPD. Parcel never arrived. Phoned DPD to complain they said was given run around. Told me the driver had scanner issues and they would investigate and call me back never. Guess what like parcel they never did. I had to call them back and was then told it was the drop off shop had the scanner issue and they would now deliver to my house. Told them no because I have to work and earn money so wanted delivered to drop off shop and if they still had scanner issues then deliver to 2nd drop off shop. DPD said no so I ask what time will be delivery then maybe I can work either morning or afternoon DPD showed no compassion and basically told me where to go now have to take day off work unpaid thanks to DPD and wait for parcel. Update : emailed customer complaints and received email back saying parcel is oversize and has to be delivered to my home address as more then 20kg.Eh? It's a motorcycle helmut so how the dickens can it be over 20KG. DPD are trying to find any excuse to cover up their incompetence and not admit blame. DO NOT USE DPD. USE HERMES OR ROYAL MAIL OR EVEN CARRIER PIGEON...