Giving 1 star is adding insult to injury. I ordered a product with amazon Prime for next day delivery as it was needed urgently. Ordering on the Sunday morning and being home Monday I expected the package as normal from the company. They chose on this occasion to use DPD as their courier. amazon's tracking is brilliant and I usually meet the courier at the door so that it saves them a bit of time in their busy day. I saw that my package had left the DPD depot about 20 minutes before I checked my amazon orders but no tracking was available. So I listened out. After a couple of hours I checked my orders again and saw that the delivery had been attempted. I found a card that had been tossed on the path in my garden, it was not even posted or filled in by the driver, which gave the blurb to the effect that we knocked and you were out. No knock that I heard and I was feet away. Looking at my orders profile on amazon I saw that the courier had taken a photo of my front door for some reason that escapes me? The driver left a card, I don't need a picture of my front door thank you very much, I know what it looks like. I do, however, want my package. The card stated delivery would be made the following day. So, my package had been and gone. Great. I went on their phone app to give instruction that the package should be left in a safe place and that a signature was not required. If I wanted to sign I'd have gone with recorded delivery. The app repeatedly stated that it was experiencing trouble and that I should try again later. I tried their webpage on my PC and the same problem. I tried each about a dozen times in all with no luck. I even deleted and reloaded the app just to make sure I had the up-to-date version. I thought about ringing but given the runaround I'd already had I had neither the patience nor inclination; and why should I? Tuesday came and went but no return visit. I contacted amazon customer services the following day and advised them that I was unable to contact DPD. They put in the same request that I had on my behalf and assured me the package would be delivered the next day, the rep even said she'd ring me to ensure delivery had occurred. Yeah, right! The poor dears can’t think critically, just follow their flow chart. Sure enough, Thursday came and went and no return call or package. The next day, Friday now, I rang amazon again and got a refund. I'd had enough. I bought another product as it was now five days late and more urgent than ever. The weekend came and went and on the Monday (yesterday), a week overdue and 5 days later than amazon had promised me, there's another 'We missed you' card in my garden. Today, Tuesday and 9 days late the package has been left without the need for a signature. On the card was hand-written the instructions I gave to amazon last week. Why could the package not have been left yesterday then? So, what was it I needed so urgently? Scales for my cat, which has been diagnosed as diabetic and quite poorly. The vet, in addition to medication, advised me to get scales and a blood glucose monitor so that we could keep a log to help manage the condition and ensure further weight loss was countered by appropriate feeding and insulin injection. The monitor arrived the following day by the excellent Prime couriers. I've had one previous delivery from DPD through amazon some years ago and I remember similar, if not as bad, shenanigans. I think I'll be off to ebay from now on where I can enquire as to what courier will be used prior to purchase, not risking this again with amazon. A delivery company that has difficulty, it seems to me, in delivering. Now I have to go through the hassle of returning the package to amazon. As the package is too large for an amazon locker, for which I have one just a mile away, I have instead got to drive across town to a Hermes shop. Need that like a hole in the head. To say I'm furious is an under-statement. Absolutely appalling. Useless. Never again DPD. Amazon have lost my trust.