This has been the most frustrating experience ever - got a delivery time 1 -2pm Sat - knew I couldn't be in - they would not leave to safe place - requested leave with a neighbour - they didn't bother - they rebooked for sunday even though emailed to say no chance of being in - they would not allow redelivery to work place where definite signature and safety - re requested leave with neighbour - neighbour definitely in - no attempt made. left a not pleading with them to deliver to work address - which is just down the road and easier access than home - didn't even acknowledge note - tried live chat - this is an automated and repetitive message not a real person Card left to say re delivering on Monday - waited in - then checked with web site which said parcel being held awaiting instruction - now need to see what Tuesday brings - apart from maximum irritation. Please do not use this company - no flexibility - who is in between 1 and 2pm on a Sat or Sun!!! Don't even know where the parcel is coming from