Please understand where I am coming from. Exactly four months ago to this day, I first wrote to the Customer Service department of DPD Lithuania regarding two missing packages. I had dropped six parcels in their Kaunas pickup point to be delivered to my residence in Lisbon, Portugal. Two weeks went by without any delivery until they started arriving, two by two each time. The last two parcels however, were missing, After days of calling the Lithuanian offices and the Portuguese Chronopost ones, they finally located one of them in the North of Portugal, seemingly without a Receiver's address. Although eventually this one got delivered back to me (albeit completely wrecked), no news about the remaining lost parcel, No. 05810001447479G. After weeks on end without receiving news from them, I made the request for a second and then later a third search for the missing parcel. I never received any feedback from them whatsoever. I can only assume that no efforts were made to find my parcel. I sent pictures of the other packages (which were completely destroyed) and described the package itself over and over again. I provided a detailed description of the contents of the lost parcel (i.e. a Playstation 4 console, over a dozen of PS4 Video games, over twenty DVDs, several books, detachable 60" LG flat screen TV legs, several shoes and other assorted items of clothing). Finally I asked for a lost item claim form, filled it out and sent it back to them. Another two weeks went by with no news from them. Reminder emails from me went unanswered, time and time again. At last this, I received a reply from DPD Lithuania: no mention of any searches made, if any. Only that I am to receive in my bank account a small fraction for my loss. 198 euros to be exact, less than a 1/4 of the (underestimated) value of my lost belongings. All this stemming from a compensation formula minus the transportation cost ( transportation of the lost parcel?). The delay and misplacement and the ruinous state upon arrival of my parcels notwithstanding, after months of countless phone calls and unanswered emails, I am led to conclude that DPD has the worst customer service ever. I felt repeatedly ignored, my needs and requests neglected and my property carelessly mistreated time and time again. I can honestly say that if anyone has goods they need to send, I'll tell them to avoid by all means DPD like the plague! I honestly don't care of the policy of Parcel Post regulations. I made the underestimation of 800 euros for my loss and they take over two weeks to answer me that I'll receive 198 euros? After losing not one, but two parcels and taking over a month to give me any reply whatsoever? Worst company ever!