Not the first time we've had such terrible experiences. Over the last month we have used GANT, John Lewis, TM Lewin etc. for parcel delivery. Each time we select a local store so no one has to be in and each time the tracking says your package will be delivered...the time passes and the update says "your package was refused". We know the store owner as a fairly small town and he hasn't even seen the DPD van on those days. Turns out if they are going to be late back they don't bother to deliver. We've had packages go missing in the warehouse etc. and not even sure why these companies keep using DPD nor why nothing is being done to prevent these cowboy companies.