Worst experience ever with a company who gives you the complete run around, lies and ignores you! My shipment from overseas got lost, had to pay more in the UK for delivery of one box, and worst of all 16 of my precious item were not just broken but smashed! The overseas companies ‘professional packing’ left no much to be desired and no fragile stickers on the boxes. I have been chasing both companies for damaged (it is insured, have it in writing) but DPD who deals with the claims are not paying up. This is even after I have been asked for receipts for the claim, meaning I had to purchase items in order to get paid the insurance, I was then told they are liable and would pay the full amount until I pointed out the full amount included box 6 which was of s much larger amount. Then suddenly they didn’t want to deal with me anymore and the claim form they said they’d send is not forthcoming! I’ve been chasing this for four months as the amount involved is not something I can afford to lose! Dreadful company who should simply not be trading. Truly stressful and upsetting experience from start to finish....and still going on!!!