What a shocking bad 48 hours of incompetence. I chose the option to have my parcel delivered to my local agent for me to collect from there and duly received my notification my parcel was ready to collect. When I was arrived the agent told me the driver had signed in a consignment of 8 packets but couldn’t leave them and took them away again and would bring them back Friday 30th August. Was not too happy and decided after another 3 hours to contact DPD customer service and suggested that communication makes good customer relations, the depot were not even aware that the parcels were on the drivers van for return. I have had promises of re delivery, promises of returning calls and neither has happened. They explained the driver required more training, the agent is being suspended until. further training has been given. I had a text/email to say my parcel was ready to collect the day before and when I viewed it my parcel had been ripped open, yet another phone call and yet another promise of a taped up parcel delivery and none of it was their fault and if unhappy contact the retailer and I would be looked after under the consumer act blah blah blah. Never experienced such a couldn’t care less attitude in my life ! My parcel has now been recalled to the retailer and hooray for parcel force delivering my goods express delivery. What a shambles of a company.