A parcel was delivered to my house for a person who does not live here. Had I answered the door I would not have accepted delivery, alas someone else did so. I called DPD and they would not do anything to rectify the situation - not even contact the sender to tell them what had happened, or give me details so that I could contact them myself. As far as they were concerned they delivered the parcel to the address on the label so job done. It was clear from my experience both on the website and the phone that this attitude is corporate policy - some executive has decided to prioritise short term profit over customer service and now a poor lady somewhere will not receive her roses. Whilst I realise that many other couriers operate in a similar fashion, I will not patronise any who do the absolute bare minimum to fulfil their obligations and don't care one iota about acting morally. In this case no mistakes were made by a driver, customer service operator or anyone else. This is corporate's fault and executives at DPD should consider if they're enjoying their careers, because they aren't bringing any joy to anyone else.