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Helen Morgan
Really annoyed I paid for next day delivery from River island however on River island delivery page it says safe place (optional) It should clearly state if not in driver will not leave parcel I do understand policies but the driver could take a photograph of my front door and I do understand about parcels going missing. However couldn't he have taken a photograph of the parcel in a safe place. Anyway I take that onboard. So I ring dpd and I make arrangements for the next day as this parcel is important so I leave clear instructions and I have confirmation that it is coming on that day. Great I then a message on that day to say that due to an unexpected error my parcel is going to be delivered in two days time. No good to me as I needed it next day !!!!This is not good enough and no mention of reimbursing my cost of delivery
5 years ago
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DPD has a 1.2 average rating from 5,113 reviews

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