small business beware. your parcels are not automatically insured and if they deliver it to wrong place or lose it you may get a maximum of £12 back!!! pdp tracking showed parcel we sent was delivered to wrong address, 10 miles away from destination. Depot was suppose to send the driver to pick it up from wrong address and deliver it to correct person but this is not happen because they said "driver did not answer his phone" claim form was emailed to me 2 weeks later, filled it in and emailed it back. they emailed the customer and had no reply so my claim was dismissed!!! never mind that dpd tracking showed it was delivered to the wrong address, because dpd did not get an email back from the person they have failed to deliver to, we won't even get the £12 maximum compensation. So we lost £129 of sales and £81 of stock. Just wanted you all to be aware what you are risking. royal mail and parcelforce compensation for tracked service is £100 not saying they are any better but atleast you get something back.