I ordered some Carbon brushes to be delivered to their designated shop which happened to be a habitat shop as I would be out for most of the day. I was told it would be ready about 12 anyway at 3pm I received an email saying oops something went wrong so I went onto their web site where I was told that it can't be delivered today (Saturday) because my package was too heavy. Now Carbon brushes are the size and weight of an egg but the driver had earlier in the day put my packet in his van and I no that because I was tracking it so how can it be light in the morning and heavy a few hours later!!! When I finally got through to DPD I was told that maybe the sender had put a 'HEAVY' sticker on it. It's the size of an egg 🤔. We agreed that something had gone wrong and it would now be delivered to my home address on the Monday, well at about 3.pm on the Monday I got another email saying that something had gone wrong so I phoned them up to find out exactly what has happened and I was told that they were too busy to deliver my packet even though once again it was on their van. Once again they told me they will deliver it the following day (Tuesday). At 11.15 today Tuesday I got an email saying that my packet will be delivered between 10.59 and 11.59 15 minutes after the 1 hour window opened.when I got home at 1pm my daughter who was waiting for them told me that they have not turned up so I went on line to track it, only to find that according to DPD they delivered my packet and had it signed by someone called Atif. There is no one with that name in my house or any of my neighbours so once again I phoned DPD to raise another complaint and to find out where my packet is, their excuse now is that they can't speak to the driver to find out what has happened until later today and when that has happened they will phone me, so that's another day lost and possibly a lost packet. I will be fair and give 1 star because one of the call centre guys was completely honest and said that he has no explanation for the 'HEAVY' statement and he has no excuse for the service that I've had, so well done to that guy.