If you’re attempting to live a stress free live, I strongly recommend never using DPD. The first warning you have of the service you are about to (not) receive is the message when you call their customer service number, it asks you not to be abusive towards their staff. Strange message, why would you ask that unless your service is so appalling bad that this is a common occurrence. I was arranging a collection from a shop in a main street in London, hardly a challenge for DPD but.. The first collection was arranged for a Tuesday, I got the lovely text telling me when they would be arriving, but no one turned up. I contacted DPD (after spending 20 minutes on hold, which I was to discover is about par for the customer service number) they apologised, and the collection was re-arranged for the following Tuesday. The happy day arrived, but once again DPD forgot to turn up. I once again contacted DPD, they apologised profusely and the collection was re-arranged for Thursday afternoon, but now as a “priority one” collection. The happy day arrived, and by now it was no surprise when they didn’t turn up. When I contacted customer service (oxymoron) they advised that they had attempted collection but we weren’t in. The shop was staffed and open for the whole day, so that wasn’t true. During this conversation they’d given up on apologising, didn’t seem to care that they had missed our collection three times and could only suggest I re-arrange the collection again. In summary, there are many companies that are happy to take your money, but reluctant to provide any type of service in return, DPD is an over achiever at this. Good luck and just use someone else.