I ordered a delivery for my wife, it was supposed to be delivered Saturday 27/12, the usual email confirmed beforehand. nothing happened checked track my parcel stated date had been changed due to my request- no such request. Received another email staying it would be delivered 30/12 again no delivery - track my parcel still at depot. Had a go at the on line chat probably better response out of the local cemetery . received a call from dpd local depot somebody had changed the label from Saturday to Monday but nobody at the depot knew why or why it wasn't delivered today . phoned the company I placed the order with and in the end ended up with their director of customer services for UK and USA. This was because one of their managers had telephoned DPD who informed them that my parcel had been delivered to the local dpd drop of point and I didn't need a pass code just some id as the parcel is waiting to be collected. Off I went no parcel so clearly not only happy to joe public but their major account customers as there was no parcel been delivered got a refund of the company ordered with and one of dpd major account customers not very happy about being lied to why cant there be an option for 0 stars 1 star means they are not 100% useless