The parcel was next day delivery. Their online system said a delivery slot would be allocated at 11am. I logged in at 11am to find the delivery was attempted at about 9am. I was offered a drop off at Johnsons the cleaners the next day so I booked that. I logged back in the next day and it said I will get a pickup time once the parcel arrives at the pickup point which will be around 12 noon. I logged in at 11am and found the delivery was now moved to next Monday. DPD decided the parcel was too big for Johnsons so rather then delivering there or to the original address they kept it in the warehouse for another 3 days. DPD have the most useless system avoid them and save yourself 5 days of frustration and anger. Don't bother paying for next day - it can take many days or even a week.