I was supposed to get a parcel on 03/01/20 between 13.44 - 14.44. About 13.00 I got a text that the driver couldn't deliver it because nobody was home and apparently no neighbour was home ( I've left a message to deliver to ANY neighbour if nobody's home). First I'm not sure if the driver was here, second: if so he came 45 min before the slot, third: my son was home all day warned to wait for delivery, fourth: my close neighbour is always home. I called DPD head office asking to deliver my parcel to the pick up point (the shop), was told the local depot will call me in an hour, didn't get any call. Called again, someone told me the local depot will call me. They called 40 min later. was told my pick up point doesn't accept any parcels from them any more. I called to DPD head office on Saturday saying that I need my parcel for Sunday. The woman said they can deliver it on Sunday morning to my address. I was very happy... but is 8 pm and no delivery. I'm chasing my parcel to be delivered by DPD the second time. THE WORST DELIVERY COMPANY EVER!!! ESPECIALLY SOUTHALL DEPOT! I wish not to have to use them again. And whoever from dpd reads this message, do not send me any sorry because you are not sorry. I trusted you, believed in what you were saying and you just made fool of me.