Absolutely useless, sent a parcel UK/Australia for my daughters birthday addressed to a Post Office. Tried to deliver out of hours then failed again, twice (other parcels sent with another courier arrived within 10 days, no problem) After numerous "chats" I was told that it would be returned, it wasn't. Then told that that message was a mistake and given contact number for my daughter to arrange a pickup. Despite phoning everyday for 3 weeks has only managed to leave a message twice (no one answers or huge waiting times) despite promises to call back no one has. Now over three months and it's still in their depot. Told my other daughter I'd used DPD and she just laughed, sums them up.