A valuable lap top sat, according to the DPD, website in its deport at Westerham, Kent. Only no it didn't, it had been lost. I tried to telephone DPD but the line was constantly engaged, so I tried online direct contact to be told, no information could be given. I heard from the manufacturers that it had been lost, although given the value of the item, I think that is being generous. This is my first encounter with DPD and it has been atrocious. If you have anything small and valuable like a lap-top I strongly recommend that you do not use this organisation. If I could award no stars, I would. And I cannot fill in how quickly the company responded because it simply didn't.