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Anonymous
Was waiting for a delivery from Lithuania of special bearings to complete a machine we had developed for a pharmaceutical manufacturer. Our company went into lock down with staff on immediate return to work notice. 2 directors who lived local checked for mail and deliveries every day. We had a card from DHL and another from Parcel Force saying we had missed them and I managed to rearrange delivery to a neighbouring company who was remaining open as an essential business. Nothing was left by DPD. The first we knew was when the Lithuanian company sent us an urgent email yesterday asking us to ring DPD on a Birmingham number to rearrange delivery. I called the number and was told in a "tough tithes" kind of way that our parcels had been returned to sender in Lithuania. Not so much as a hint of an apology. We don't know what the machine we are building is to be used for as we have been drip fed information on a need to know basis but you can bet it's to do with the Pandemic. So well done DPD you've just delayed another research project. I have asked the Lithuanians to resend it to my home address with a more reputable carrier this time at our expense again. I swear I will never use DPD again and urge you if you have vital components not to use them.
4 years ago
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DPD has a 1.2 average rating from 5,111 reviews

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