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Joe Mc
On 23rd March, I dropped off a parcel at Matalan (the DPD drop off point) for delivery by DPD. Unfortunately, Matalan closed shortly afterwards due to lockdown and neither DPD nor Matalan did anything about the parcels. On 28th March, I spoke to a manager who asked me to send an email to customer services for his attention. I did that. On 1st April, I was asked to provide further information, which I did. Nothing happened and on 10th April, I eventually got through using DPD online chat. The agent advised me simply to wait and do nothing. I wasn't happy with that and asked to speak to a manager. Eventually, I was put on to Simon who said he was the operations managing supervisor. He told me that DPD does not guarantee delivery or collection (I have proof of this). I wasn't happy and sent an email to Dwain McDonald, the CEO of DPD UK on 10th April. He ignored me. I was constantly chasing the parcel and getting nowhere. Eventually, I contacted DPD through Facebook on 2nd July and things started moving. The parcel was never located despite DPD tracking showing it is still in Matalan (which Matalan denied). On 13th July, I was told that the matter was passed to the Operations Team and today, 15th July, I received an email stating that I cannot make a claim because I didn't get in touch with them soon enough. So, there you have it. A delivery company that does not guarantee delivery or collection, that ignores customers and refuses compensation for lost parcels due to not contacting them soon enough even when people contact them very quickly. I have all the evidence and will fight this all the way.
4 years ago
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