Shocking service. Having food delivered so I don't have to go to the shops due to the current situation. Given a delivery slot. Check 5mins before the delivery; your deliverer is delivering parcel 30 and you are 32. See on the map that they are just round the corner. Looks like it will be slightly late, no biggy.
Check 10 mins later get the message: the driver could not find your house. Absolute joke. Never had anyone have an issue finding the house before. It's an ordinary street of terreaced houses with numbers on. If you can't find the house, you aren't qualified to do your job.
Ring DPD immediately and explain how ludicrous this is. Person on the phone agrees that she can't understand why it wasn't delivered since the driver was just round the corner. They can't possibly send the driver back. We'll deliver tomorrow. IT'S PERISHABLE FOOD. It will be gone off tomorrow if it's not refrigerated.
Several phone calls later, and DPD realise they don't have a leg to stand on and agree the driver will return with the package. No show. Liars.
If you can't read road signs and numbers, if you can't find houses, if you can't deliver parcels at the times you say you can, if you can't keep your word, what use are you as a delivery company? Disgrace. Pitty I can't leave 0 stars.
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